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1. After dispatch, you receive courier name and tracking number via SMS/email.
2. Visit the courier’s website/app and enter your tracking number.
1. Up to 2 years on select products, covering manufacturing defects under normal use.
2. To claim warranty:
Contact support with order details.
Ship the item to our service center (prepaid by us).
We cover parts and labor for approved repairs.
3. Not covered: Damage from misuse, unauthorized repairs, or negligence.
1. Submit an exchange request via My Orders.
2. We pick up the original item (prepaid) and ship your replacement.
3. If the new item costs more, you’ll pay the difference; if it costs less, the balance is credited to your Asaan Wallet.
1. No. Returns are accepted only for damaged, defective, or wrong items.
2. For change of mind or color/model preference, request an exchange instead.
1. Within 14 days of delivery, go to My Orders and click “Request Return.”
2. Select “Defective,” “Damaged,” or “Wrong Item Delivered.”
3. We arrange prepaid pickup within 24 hours.
4.After inspection, you’ll receive a full refund or replacement.
No. All orders nationwide are shipped free of charge, including insurance and handling.
Express (Rawalpindi & Islamabad): 24–48 business hours.
Standard (Other Cities): 2–5 business days.
Remote Areas: 4–7 business days.
You’ll receive tracking info via SMS and email once your order ships.
1. Modification/Cancellation Window: Up to 1 hour after placing the order and before dispatch.
2. To cancel or change quantities/models, log in to My Orders or contact us on WhatsApp/phone.
3. Once dispatched (you’ve received tracking details), orders cannot be cancelled.
1. Post‑Payment (Check First, Then Pay): Available in Rawalpindi & Islamabad.
2. You receive and inspect your items first, then pay the delivery agent.
3. No hidden fees—pay only for products you accept.
1. Browse products and click “Add to Cart.”
2. Review your cart and click “Checkout.”
3. Log in or register with your email and phone number.
4. Choose your payment method (Post‑Payment, COD, Wallet, Bank Transfer, Card).
5. Confirm shipping address and place your order.
